Frequently Asked Questions
Most frequent questions and answers
Cannabis is a plant. People use all parts of the cannabis plant, including the dried leaves, seed oil, and other parts for recreational and medicinal purposes. It can have a pleasurable effect and may soothe the symptoms of various conditions, such as chronic pain or anxiety.
Cannabis contains at least 120 active ingredients, or cannabinoids. The most abundant ones are cannabidiol (CBD) and delta-9-tetrahydrocannabinol (THC).
These cannabinoids interact with our body’s endocannabinoid receptors, altering how we feel; reducing inflammation in the body; and regenerating damaged cells. While cannabis products that contain THC carry the psychoactive properties that make you feel high–CBD does not.
Cannabidiol, commonly known as CBD, is a naturally-occurring chemical compound found in cannabis plants (eg: marijuana and hemp). It’s one of the two primary active ingredients of cannabis, the other one being THC (tetrahydrocannabinol).
Unlike THC, pure CBD is a non-psychoactive cannabinoid, meaning it doesn’t make you feel high.
Research shows that CBD may be effective in alleviating anxiety, chronic inflammation, pain, insomnia and more.
When applied to the skin, CBD’s calming effects soothe and have been known to reduce the look of fine-lines, wrinkles, scars, and stretchmarks. With no clinically-proven negative side effects, CBD products are a safe and natural wellness option.
Each individual will have their own personal experience. Most people report feeling very soothed and relaxed during and after a CBD infused bath. You will not get “high” from using CBD bath products.
While the research is ongoing, many customers report reduction/elimination of pain, discomfort and anxiety. We are receiving feedback from people who try our products that the length and quality of their sleep has increased as well. Each individual may have a different experience based upon how much and how often they use CBD products.
We ship our products Canada wide!
If you live in Winnipeg or surrounding area, we offer free, contactless delivery over any order over $30.
Our products are packed with simple, high-quality ingredients, including several butters and oils which are known to moisturize the skin.
Although adverse reactions are rare, be aware of your own allergies and discontinue use if any rash or discomfort develops.
We estimate that most shipments should leave our warehouse between 2-4 business days and arrive within 3-8 business days of order placement.
We ship our orders via Canada Post and FedEx and typically shipping costs vary between $10-$20 depending on weight and overall distance.
Our hours of operation are Monday to Friday 8-4 PM and can be reached at firstname.lastname@example.org for any questions regarding shipping.
You bet. Our website can accept Visa, Mastercard, PayPal and/or Interact E-Transfer.
For local Winnipeg deliveries we can also accept cash on delivery if requested.
You can pay directly on our check out page with a Credit Card.
For E-Mail Transfers, you’ll receive an order confirmation email once your order is placed. To complete the transaction, log into your online banking and send an e-Transfer to the email provided in your confirmation email.
Usually e-Transfers are received within the hour. Orders are usually processed in the same day or within 48 hours, depending on our current capacity.
Reach out to us at email@example.com if you have any questions.
All of our products are handmade in small batches to ensure top quality and high standards. Unfortunately, because of this, sometimes we do run out of stock on certain items.
Our team is dedicated to working hard to get your favorite self-care products back in stock. Please sign up for our newsletter to be notified first when products are restocked.
Please also note that due to the global COVID-19 pandemic, we’re also experiencing a massive shortage of cosmetic packaging such as bottles and jars.
You will be notified via e-mail if an order you’ve placed is out of stock. We’ll send the items on-hand right away and when your out of stock item is available, we’ll send it off to complete your order. Reach out to us if you have any questions firstname.lastname@example.org.
Our community is our priority. We want you to be happy with your purchase, which we know you will be! We take great pride in the products we create but sometimes accidents can happen.
If you’re not satisfied, please contact us at email@example.com with your order number immediately. We’ll work with you to find a solution you’ll be happy with!
Everyone is different, we recommend starting out slow.
We suggest starting with low amounts (5-10mg) of CBD if you’ve never taken CBD or cannabis and gradually increase from there.
When it comes to working out which dosage of CBD you should use, talking to your doctor is your best bet. While not all doctors will be able to provide information on CBD — depending on the laws in your state — some may be able to help recommend dosages or high-quality brands. Speak with your doctor before trying CBD, especially if you’re currently taking any medication